What is your refund/return policy?
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item, Insulationtools.com will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 3-5 days to process your refund
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
How do I return an item?
Please contact customer service for more information on returning an item. Thank you.